Refund policy

At Maulika Jewels and Sarees, we value our customers and want you to have a delightful shopping experience with us. Every product is carefully packed and quality-checked before dispatch. However, if you are not satisfied with your purchase, we are here to help you with our Return & Refund Policy.

Eligibility for Return

Returns are accepted only in case of damaged, defective, or wrong product delivered. To be eligible for a return, you must:

*Share an unboxing video (mandatory) from the beginning (without pause/edit) clearly showing the issue.

*Notify us within 24 hours of delivery.

*Products should be unused, unworn, and in the same condition as received, with all original packaging intact.

Non-Returnable Items

*Products without an unboxing video proof.

*Items that have been used, worn, washed, or altered.

*Customized orders (size, color, or special requests).

*Minor variations in color/texture of sarees or jewellery due to lighting or screen resolution (as these are not considered defects).

Refund Process

Once your return request is approved, we will initiate the refund. Refunds will be processed to your original mode of payment (UPI/Bank Transfer/Wallet) within 7-10 business days. In case of prepaid orders, only the product amount will be refunded (shipping charges are non-refundable).

Exchange Policy

If stock is available, we are happy to provide an exchange for the same product instead of a refund. Exchange requests must also follow the unboxing video proof condition.

Shipping Costs for Returns

Customers are responsible for return shipping charges unless the product delivered was damaged/defective/incorrect.

How to Request a Return/Refund

1.Contact us at [your WhatsApp number / support email] within 24 hours of receiving the order.

2.Share your unboxing video and order details.

3.Our team will review and update you regarding the approval.

 

 At Maulika Jewels & Sarees, customer happiness is our priority. We always strive to bring you the most affordable, premium-quality jewellery & sarees with trust and care.